Legal

Privacy Policy

We value your privacy. This policy explains how ZimlyMart handles your personal information. Last updated March 2026.

Contents

1. Introduction

ZimlyMart ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard data when you use the ZimlyMart platform. By using our service, you agree to the practices described in this policy.

2. Information We Collect

We collect information you provide directly when creating an account, placing an order, or contacting support. This includes your name, email address, phone number, and delivery address. We also collect the recipient's name, phone number, and delivery address. When you place an order, we record order details including items purchased, payment amount, and delivery preferences. We may collect device and browser information for security and analytics purposes.

3. How We Use Your Data

We use your personal data to process and fulfil orders, coordinate delivery with our driver network, communicate order updates via email and WhatsApp, improve our platform and service quality, and detect and prevent fraudulent activity. We do not use your data for purposes beyond those described in this policy without your consent.

4. Data Sharing

We share your data only where necessary to fulfil your order. This includes sharing recipient details with our delivery drivers to complete deliveries, and sharing order information with our supplier partners to source items. We use Firebase (Google) for data storage and authentication, and PayPal for payment processing — both parties operate under their own privacy policies. We do not sell your personal information to third parties. We may disclose data if required to do so by law or legal process.

5. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Data is stored using Firebase's secure cloud infrastructure. Payments are processed entirely through PayPal's encrypted payment system — ZimlyMart does not store credit card details. Access to customer data is restricted to authorised ZimlyMart personnel only.

6. Customer Rights

You have the right to request access to the personal information we hold about you. You may also request correction of inaccurate information or deletion of your account and associated data. To exercise these rights, contact us via WhatsApp or email. We will respond to data requests within 14 business days. Please note that some data may need to be retained for legal or operational reasons even after an account is deleted.

7. Cookies

ZimlyMart uses cookies and similar technologies to maintain session state, remember your selected suburb and cart contents, and understand how customers interact with our platform. Essential cookies are required for the platform to function correctly. Analytics cookies help us understand usage patterns and improve the service. You may disable cookies in your browser settings, but this may affect platform functionality including cart and suburb persistence.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updated policies will be published on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of the ZimlyMart platform after any changes constitutes your acceptance of the updated policy. For significant changes, we will notify customers via email or WhatsApp where possible.

Questions about your data? Contact us on WhatsApp or call +263 861 225 5255.