Question 1

How does ZimlyMart work?

Accepted Answer

Customers place and pay for orders online. We then purchase the items from our supplier partners and arrange delivery directly to the recipient's address in Harare.

Question 2

Can people in the diaspora order groceries?

Accepted Answer

Yes. Zimbabweans abroad can order groceries and have them delivered to family members in Harare. Simply choose the suburb, add items to cart, enter your family member's address, and pay securely online.

Question 3

How long does delivery take?

Accepted Answer

Express delivery takes around 2 hours. Same-day delivery is available for orders placed before 10 AM. Orders placed after the morning cutoff are delivered the next day.

Question 4

How do I track my order?

Accepted Answer

Customers receive delivery updates via WhatsApp. Our support team will message you when your order is confirmed, packed, and out for delivery.

Question 5

What payment methods are accepted?

Accepted Answer

We accept PayPal and major credit/debit cards through our secure checkout. All payments are processed in USD.

Question 6

What if an item is out of stock?

Accepted Answer

If an item is unavailable at the time of fulfilment, our team will contact you via WhatsApp to suggest a substitute or arrange a partial refund.

Question 7

Is there a minimum order amount?

Accepted Answer

There is no minimum order amount. You can place an order for any value. A delivery fee applies depending on the suburb and delivery type selected.

Question 8

Which suburbs do you deliver to?

Accepted Answer

We deliver across Harare and surrounding suburbs within a 15 km radius of the CBD, including Kuwadzana, Budiriro, Glen Norah, Borrowdale, Avondale, Marlborough, and many more. Check our Delivery Areas page for the full list.

Frequently Asked Questions